RiceHigh's Pentax Blog: Pentax Japanese Customer Support Email

Monday, August 05, 2013

Pentax Japanese Customer Support Email

FWIW, it is:

pentax.gs@pri.pentax.co.jp

Via: http://forum.xitek.com/thread-1194052-1-1-1.html (in Simplified Chinese)

The case is about what happened back to May. It seems that the customer service was really good for that particular case and the supporting staff who handled the case was really helpful. But I just wonder if the above email address still works as it does contain the "pentax" name in it, which should have already been killed by Ricoh since August 1st! Damn, Ricoh! >:-(

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ponq · 606 weeks ago

Hi, this is the first post from me.

I guess one of reasons could be due to the basic rule of the domain "*.co.jp".
I mean that one Japanese company is allowed to use only one "*.co.jp" domain name.
Pentax has already merged into Ricoh, right?
So, sooner or later Ricoh needed to give up to keep the domain "pentax.co.jp".

2 replies · active 606 weeks ago

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ponq · 606 weeks ago

Oh, sorry.
It was my misunderstanding.
I checked whois record of "pentax.co.jp" but it's still kept by Pentax-Ricoh as of today.
However, "ricoh-imaging.co.jp" has not been registerred on the database yet.
Perhaps it's still transition time now.

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RiceHigh 110p · 606 weeks ago

Hoya had already changed their Japanese web domain from pentax.co.jp to pentax.jp years ago when they took over the company. There is simply no need to dispose all Pentax domains around the Web as it is just a brand and a brand name can always be used as a web domain, unless the brand is to be aborted!