Wednesday, December 15, 2010

Ned Bunnell Confirms K-5 Sensor Stains Issue But the Problem is Still Under Investigation


Quoted, "I can confirm that Pentax Japan is fully aware of this situation and is diligently investigating the cause of these stains. I’d like to remind our US customers that their K-5 is covered under the 1-year warranty and that we’ll of course honor that. However, until we find out which batch(es) are affected by the stains, we recommend that photographers keep their cameras and refrain from exchanging them for another unit if purchased from an online retailer. Once we fully understand the origin of the stains and how to deal with them we will encourage affected K-5 owners to send in their cameras for warranty repair."

I think the attitude taken by Ned Bunnell is right, i.e., problem should be admitted and to be dealt with positively. After all, I do hope Hoya/Pentax should have more decision makers like Ned who has a basic open-mindedness and more importantly a right mind to face and tackle problems.

Last Related:-

Pentax Investigates K-5 Sensor Stains Issue, AP Reports

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